Customer services

We have drawn up a section with frequently asked questions for you. Feel free to call us if your question is not answered: +31 (0)88 222 40 40.

The Healthcare Card

How do I apply for a new Healthcare Card?

You can apply for a new Healthcare Card through My Menzis. Do you need help? Please contact the Menzis CareConsultant at +31 (0)88 222 40 40.

What is a UZOVI code?

Every healthcare insurance compay has a registered UZOVI (Unieke ZorgVerzekeraarsIdentificatie; Unique Healthcare Insurance Company Identification) code. Our UZOVI code is 3332. Based on the UZOVI code, the caretaker knows where to send an invoice.

What does the abbreviation BSN stand for?

BSN stands for BurgerServiceNummer (citizen service number), everyone has one.

What is the validation of my Menzis Healthcare Card?

Your Menzis Healthcare Card is valid as long as you are insured with Menzis.

I changed my address. Why did I not receive a new Healthcare Card?

You only receive a new Healthcare Card if the data on your Healthcare Card changes. Your address is not listed on your Healthcare Card.

Can I use my Healthcare Card abroad?

No, it is not sufficient abroad. For a short stay you should take a European Health Insurance Card (EHIC) or a 111 form. Please contact the Menzis Emergency Centre if you have a medical emergency abroad. The number (+31 317 455 555) is listed on the back of the Healthcare Card.

SamenGezond savingsprogramm

We don't think we are experts on health. But we find it important that our customers live a healthy lifestyle. In our SamenGezond savingsprogramm you can find lots of advice from of our customers.
We are happy that you have a healthy lifestyle and you will, naturally, be given points for this. We like to reward healthy behaviour. For example, if you do not smoke, you receive points. If you quit smoking, you also receive points. In addition to a healthy lifestyle, our savings programme stimulates other initiatives for which you can earn points. For example, you receive saving points if you are registred as an organ or blood donor.
We trust you to fill out a questionnaire correctly. We do not check up on you.
Trusting one another is valuable. We would like to contribute to healty lifestyle in the SamenGezond savings programme, we reward people for it but we don't check this. We first trust our customers and only then expect that trust to be returned. And, so far, we have not been disappointed.
New products are available in the webshop on a regular bases. Please check our digital newsletter.
No, there are no charges associated with SamenGezond (TogetherHealthy).

Mijn Menzis (My Menzis)

You can view and change your own insurance data simply and securely with My Menzis. You can also examine and claim your healthcare costs with My Menzis.
Certainly! For example, by using DigiD. With DigiD you can choose for a certain level of security. We are continually working on the security of your data and our systems in other ways as well. By using DigiD, Menzis follows the Dutch Data Protection Act.
Menzis finds DigiD a safe way to log on. Many other healthcare insurers feel the same way. The government has given Menzis permission to use DigiD. This means that DigiD is not reserved only for the Tax Authorities and your municipality. But our data is not coupled to the Tax Authorities or other public services.I do not have a DigiD. Can I still log on to My Menzis?

No, you can only log on with your DigiD. You can apply for a DigiD through digid.nl/aanvragen.

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