COVID-19

Everyone with mild symptoms that may indicate coronavirus can be tested at the GGD since 1 June 2020. You do not have to pay the costs for this test. No deductible either. Appointments for testing at a GGD in your area can be made online or by calling 0800-1202. 

Testing for COVID-19 before going abroad without having symptoms

Are you going on a holiday or trip abroad? Do you have to test for COVID-19 to prove that you are not infected, even when you do not have any symptoms? Then we will not cover the costs of the test. Preventive testing for a holiday or trip abroad is not covered by our health insurances. 

Care worker: testing for COVID-19 on behalf of my employer

Are you being tested for a corona infection on behalf of your healtcare employer? Then an occupational health physician or the GGD doctor will apply for the test. You do not have to pay anything for this test. No deductible either. This applies to both employees and freelancers working in healthcare. 

Testing for COVID-19 at my general practitioner (GP)

Are you going to see a GP? If so, the care will be covered by your Basic health insurance. You do not have to pay any excess for a visit to the GP. Even if the GP tests you for coronavirus and has it analysed by a recognised laboratory, you do not have to pay for the test. No deductible either. The laboratory will submit a claim for the costs at the GGD. 

Testing for COVID-19 during my stay in hospital or prior to admission

Are you staying at a hospital or (GGZ)institution and do you need to be tested? Or do you need to get tested prior to admission? If so, the hospital or (GGZ)institution will apply for the the test. Your Menzis Basic health insurance will cover these costs. However, you do have to pay a deductible. 

COVID-19 treatment in hospital

Are you going to the hospital to get treated for COVID-19? Your Menzis Basic health insurance will cover the costs. However, you do have to pay a deductible for hospital care. 

No, our Basic health insurances and additional insurances do not cover the costs of face masks.

The government has decided to temporarily extend the cover of recovery care for seriously ill COVID-19 patients within the Basic health insurance. The extended coverage applies to patients who have been in the ICU, patients who have been treated in nursing wards or patients who have been seriously ill at home. This regulation applies from 18 July 2020 to 1 August 2022 and entitles patients to the following care: 

• A maximum of 50 remedial or physiotherapy treatments
• A maximum of 10 hours occupational therapy
• A maximum of 7 hours dietetics

The following conditions apply in order to qualify for this care: 

• A referral by a GP or medical specialist is required. 
• The first treatment should take place within one month of referral. 
• Participation in a national COVID-19 examination by the caregiver and patient is required. 
• The claim is valid for 6 months. 
• This period may be extended if a medical specialist considers this necessary. The patient will then once again be entitled to 6 months of care. 

You can easily submit a claim online using the Menzis app or My Menzis (in Dutch only). This is the quickest way.

In line with RIVM guidelines, our employees work mostly from home. Therefore, the mail we receive at our offices by post is taking longer to proces. If you submit your claim by post, you may have to wait longer to receive yor payment. We apologise for any inconvenience. We will do our best to process your claim as quickly as possible. 

DigiD required for using the Menzis app

You need the DigiD app or DigiD with SMS verification to open the Menzis app. This way we protect your data. Are you not yet using the DigiD app or SMS verification? You can find more information on the DigiD website. 

Oral care providers, such as dental hygienists, dentists and orthodontists, may temporarily (1 August till 1 November) charge a surcharge of € 4,26 per patient. Claims can be submitted from mid-August for patient-related additional costs due to COVID-19. 

There are several reasosn for this surcharge. For example, oral care providers spend more money on personal protective materials, such as face masks, which they have to discard after each patient (or family). Next to that, dentists sometimes make patients rinse with diluted hydrogen peroxide to prevent dispersion, and in some treatments they have to perform more surgical procedures as a precaution, which means they spend more time per patient.

Did you get a surcharge? If you have a dental insurance these costs will be covered according to your policy (usually 80% coverage). It does count towards your maximum coverage per year. If you already exceeded the maximum coverage, you will have to pay the surcharge yourself. 

Orthodontists may also charge this amount. Orthodontics for children up to the age of 18, is not covered within the Basic health insurance, but within the dental insurance. Again, the surcharge will count towards your maximum coverage per year. If you already exceeded the maximum coverage, you will have to pay the surcharge yourself. 

In the event of necessary medical treatment abroad, the costs are covered by your health insurance. Good to know: the Basic health insurance will cover at most the costs that are customary in the Netherlands. When a treatment in the Netherlands costs € 1500, a similar treatment abroad will be covered up to a mximum of € 1500. 

With an additional health insurance or travel insurance you might be able to insure additional medical expenses. We advise you to take a good look at his before you travel. 

The following costs will not be covered by your health insurance: 

• Extra costs for accommodation when you have to stay longer abroad due to the COVID-19 measures in the country. 
• Transport costs for repatriation to the Netherlands. 

Usually you can turn to your travel insurance company for these costs. 

A negative travel advice will not affect coverage for emergency care abroad. 

Some countries or travel agents request an insurance statement. This statement must state, among other things, that you are insured for the costs of a COVID-19 treatment. 

You can apply for this English statement via My Menzis (in Dutch only). 

• After logging in, click on 'mijn zorgverzekering' (my healthcare insurance). 
• At 'zelf regelen' (arrange it yourself) you will find the option 'verzekeringsdocument voor het buitenland aanvragen' (apply for an insurance statement abroad). 
• After you applied, you will receive a confirmation by e-mail. You can then find the statement in your message box in Mijn Menzis. 
• You can download the insurance statement and if necessary print it. 

When you apply during office hours, your statement will be available within a few hours after your application. During the weekend, your statement will be ready on Monday.