How do I apply for a payment plan?

Are you unable to pay your premium, deductible or personal contribution on time? For unpaid invoices you can request a payment plan via My Menzis or the Menzis app (in Dutch only).

For unpaid bills, you can request a payment plan using My Menzis or the Menzis app (in Dutch only), via the tile 'Mijn geldzaken'. 

Payment plan in short

  • For your premium or invoices of the deductible or personal contribution
  • Pay a fixed monthly amount
  • From an amount of € 50 or a total of multiple invoices
  • You choose the desired collection date 
  • We do not charge interest or administration costs

Request a payment plan

 

Steps to your payment plan | How do you pay now?

  • I pay by direct debit

    Step 1: You will be notified of an invoice

    You will receive a letter or e-mail from us at least 14 days before you have to pay your deductible or personal contribution. This will state the amount you have to pay and when the direct debit will take place. If you are the policyholder, you can request a payment plan using My Menzis or the Menzis app (in Dutch only).

    Would you like to apply for a payment plan for someone who is not on your policy? Please contact our customer service

    Go to My Menzis (in Dutch only)

    Step 2: For which amount would you like to get a payment plan? 

    Indicate the amount for which you want a payment plan and what the total amount of these invoices then will be. 

     

    Step 3: Choose the number of instalments

    You will immediately receive a proposal for the amount and number of instalments. If necessary, adjust it and continue. 

     

    Step 4: Choose the desired collection date

    You can choose the date on which the direct debit takes place: the 7th, 14th, 21st or 28th of the month. 

     

    Step 5: Processing your request

    Agree to the terms and conditions and you will receive a confirmation by post within a few days. The instalments in regards to your payment plan will be automatically debited. 

     

    Step 6: Insight into your payment plan

    You can see the status of your payments in My Menzis. 

     

     

  • I pay by giro

    Step 1: You will receive a giro

    If Menzis has an invoice for you, you will receive a (digital) giro slip. Use this to go to My Menzis (in Dutch only), log in with your DigiD and request a payment arrangement, as indicated. If you are the policyholder, you can request a payment plan this way.

    Would you like to apply for a payment plan for someone who is not on your policy? Please contact our customer service

    Go to My Menzis (in Dutch only)

    Step 2: For which amount would you like to get a payment plan? 

    Indicate the amount for which you want a payment plan and what the total amount of these invoices then will be. 

     

    Step 3: Choose the number of instalments

    You will immediately receive a proposal for the amount and number of instalments. If necessary, adjust it and continue. 

     

    Step 4: Choose the desired collection date

    You can choose the date on which the direct debit takes place: the 7th, 14th, 21st or 28th of the month. 

     

    Step 5: Processing your request

    Agree to the terms and conditions and you will receive a confirmation by post within a few days. The instalments in regards to your payment plan will be automatically debited. 

     

    Step 6: Insight into your payment plan

    You can see the status of your payments in My Menzis. 

     

     

  •  I do not know how I pay my invoices

    When you log in to My Menzis (in Dutch only) you will see your payment details under 'Mijn Zorgkosten' (My healthcare costs). Here you can see how you pay. 

    Are you unable or unwilling to log in to My Menzis, but would you like to request a payment arrangement? Call our customer service

    See how you pay

Example 1

Sophie had an accident. She was taken to hospital by ambulance. After examination she only appeared to have a slight concussion. That same evening she was allowed to go home again. 

Last week Sophie received an invoice from Menzis. Ambulance transport is covered by Menzis, but she has to pay € 180 deductible. Sophie would like to apply for a payment plan so she can pay the unpaid invoice with a fixed amount per month.

With this payment plan Sophie pays € 180 back in 6 months. This means she will pay € 30 per month. This amount is in addition to her montly premium. 

 

 

Example 2

Because Ben became unemployed 2 months ago, he has not been able to pay the premium for his family. The payment arrears have risen to € 450. Ben now has a job in sight again, but he would like to pay the outstanding amount in instalments.

With a payment plan Ben can spread the amount over 8 months. This means he has to pay at least € 50 per month. When applying for the payment plan using My Menzis, Ben chooses a repayment amount of € 60 per month. This amount is in addition to his family's monthly care allowance. 

Paying your deductible in instalments

Did you know that you can also pay the deductible in 10 instalments? This can be helpful if you expect to consume most or all of the deductible. With paying in instalments, you avoid having to pay the deductible at once. 

Please note: Are you already paying the deductible in instalments? Then the plan is automatically extended.