Service and contact

Care can be complicated. Fortunately, we have a quick answer to most questions. You can also arrange a lot yourself via Mijn Menzis (in Dutch only). We are happy to help you.

Frequently asked questions

Check out the most frequently asked questions below. Is your question not listed? Ask it in the chatbot or contact us via one of the other channels. 

  • When will my new health insurance take effect?

  • How can I register or cancel my insurance? 

  • What is the deductible?

  • Which bills do I still have to pay?

  • What is covered for physiotherapy?

I want to contact Menzis

We are at your service in several ways. We do not share personal information via chat, Whatsapp and social media due to privacy legislation (AVG). 

  • Call customer service

    088 - 222 40 40

    Questions about your health insurance or modify your plan? 

    8.30 - 19.00
  • Social media


    Due to privacy legislation (AVG), we do not provide information about care consumption or incurred costs via social media. 

  • Mon-Fri
    8.30 - 19.00
  • Chat with us

    Talk directly to an employee? Please visit our Dutch website to start a conversation by chat. 

  • Mailing address

    Postbus 75000
    7500 KC Enschede

  • E-mail

    You cannot reach us via e-mail. Please contact us in another way. 

Do you have a complaint? 

Are you less satisfied with your experience with Menzis? Please contact our customer service. We take every complaint seriously and are happy to resolve them. 

Press and media

Are you a journalist or working in the media? And are you looking for contact with Menzis? Please do not hesitate to contact our spokespersons, they are at your service.

Forms and documents

Are you looking for a claim form? Or would you like to see reimbursement guides? We have gathered all forms and documents. You will find them in the overview