Submit a claim

How do you reclaim your healthcare costs? You can easily submit a claim via My Menzis, the Menzis app or by post. Here you can find out how to do this and where to go.

I've been to a care provider

At Menzis we offer several convenient ways to submit your invoices and reclaim your costs. Online via My Menzis, in our app, and of course still by post. Before reclaiming your healthcare costs, it is useful to look at the following information. This way you avoid disappointment or a delay. 

  • Can I submit the invoice I received?

  • What conditions does my claim have to meet?

I want to submit a claim

Submitting a claim is fast and easy online through My Menzis or the app. With these two possibilities you can follow the progress of your claim. 

Some claims can only be submitted by post, such as foreign invoices. You will not receive a confirmation of receipt. 

Please note! 

We can only process your claim if the following information is on the invoice: 

  • Policyholder number

  • Name, address and date of birth

  • Description and date of treatment
  • Details of your care provider
  • 1. With the app

  • 2. Through My Menzis

  • 3. By post

What happens with my claim? 

You have submitted a claim. Then, of course, you want to know what happens next. In My Menzis (in Dutch only) at 'Mijn Declaraties' (My Claims) you can follow how far we have progressed with your claim. You will also receive an e-mail when we have finished. 

  • What happens with my claim?

  • Why is my claim rejected?