your health insurance

Your health insurance

We have drawn up a section with frequently asked questions for you. Feel free to call us if your question is not answered: +31 (0)88 222 40 40.
You can apply for an insurance online in four simple steps. Specify all insured persons who will be part of the policy. Children up to the age of 18 do not pay a premium for the Basic Health Insurance.
Do you not want or are you unable to apply online? In that case, you can use this application form. There is a separate form for if you live abroad.
Is the family member already insured with Menzis? Then you can add him or her on internet through My Menzis, choosing the option ‘Jointly on 1 policy'.
Is the family member not yet insured with Menzis? Then he or she must first take out an insurance with Menzis. If you as the policy holder complete the application, you can have the family member added *directly to your policy *immediately. This can be done on internet through My Menzis, choosing the option ‘Adding a family member'.
Have you had a baby? Congratulations! Enter the birth of your child within a short period of time. This can be done online throughMy Menzis or by telephone through Customer Service 088 222 40 40 (local rate).
In almost all cases you can take out a Basic Health Insurance with Menzis. Only if you have an outstanding amount in the payment of the premium with your current healthcare insurer is it impossible to switch to Menzis.
Everybody who has Basic Health Insurance with Menzis is eligible for additional and dental insurance. Menzis does not select on the basis of medical risk, age or other characteristics.

6. When does my new insurance commence?
Your new insurance usually commences on 1 January of the following year. If you are co-insured (are registered with someone else’s policy), you may choose to apply for your own insurance with Menzis throughout the year. For example, when you turn 18. In that case, your insurance commences on the first day of the following month.

Your new insurance usually commences on 1 January of the following year. If you are co-insured (are registered with someone else’s policy), you may choose to apply for your own insurance with Menzis throughout the year. For example, when you turn 18. In that case, your insurance commences on the first day of the following month.

Changing your insurance

If all insured persons on your policy document are moving to one address within the Netherlands, you do not have to pass on this information. You must pass on your new address to the municipality in which you will be residing. The municipality will pass this on to Menzis.

If a family member on your policy moves to another address within the Netherlands to study, you may choose to leave that member on your policy. You do not have to pass on a change of address.

If the family member moves for a different reason, then he or she must be insured by his or her own healthcare policy. You can indicate this throughMy Menzis, (‘Family member to own policy) or pass this on through the Customer Service: 088 222 40 40 (local rate)
You can remain insured by Menzis. Do pass on your new address. This can be done throughthe change form or by telephone through Customer Service 088 222 40 40 (local rate). Always pass on that you will remain working in the Netherlands with this change.
Your health insurance in the Netherlands stops. You yourself must cancel your health insurance with us. This can be done through the change form (select for the subject ‘Other’), through an email or through a letter. Read what should be included in the letter. With this change, always pass on your new address.
You can pass on the change of address online through ‘My Menzis, through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
You can change your account number. This can be done online through My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).

Do you pay your premium to an intermediary? Then pass this change on to the intermediary as well
A change in the account number for the payment of your claims can only be passed on in writing through the change form (Step 2).
You may choose to pay your premium per month, per quarter, per six months or per year. Depending on the choice, you may receivepay discount. You can change your term of payment online in ‘My Menzis or through the change form. Do you pay your premium through your employer or an intermediary? Then you cannot change your term of payment with us.
You pay per calendar year: the change will take place on the first day of the next year.
You pay per six months: the change commences on the first day of the following six months. You pay per quarter: the change commences on the first day of the following quarter.
You can pass on changes in your health insurance online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).

Note: Changes are implemented from 1 January of the following year.
Yes, you may choose between payment slip, digital bill or direct debit. This can be changed online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
This can be changed online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).

Your changes in your voluntary excess come into effect on 1 January of the following year.
You receive a new policy schedule each year. There are a number of other times when you will also receive a new policy schedule:

  • After changing your insurance.
  • After adding a family member.
  • After changing your excess.
  • After splitting the policy.
  • After changing from a collective contract.
If your new employer offers you a collective insurance with another insurer, you may switch on the date that you start working. You only need to apply for your new insurance with the new insurer. Then you cancel your Menzis insurance. Make sure that you apply for your new insurance within 30 days following the start of your new employment.

If your old and your new employer has a group scheme with Menzis you can register with the new group scheme. This can be done through your new employer.
Yes, this can be done in writing through the change form(Step 9). Add an imprisonment statement from the judicial authorities here. You will remain registered as an insured party but you do not have to pay any premium. During your prison sentence in the Netherlands you will receive care from the Ministry of Justice.
You are still a Dutch resident and thus also remain insured with Menzis. The premium, reimbursement and terms and conditions do not change. You can change insurance or insurer in the usual manner on 1 January of the following year. However, if you no longer want Dutch insurance, you may indicate this at the Social Insurance Bank. They will determine if you are still obliged to insure or not.
You can pass this on in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).

Would you, if applicable, pass on a temporary contact address and a new account number to us? Always specify the policyholder number, date of birth, any group scheme number and the date of death.

Cancelling your insurance

You can cancel your insurance per 1 January of the following year. The cancellation must be received by Menzis before 1 January. If you have a premium arrears, you cannot cancel. There are also situations when you may or must cancel during the current calendar year.

Look here at how your insurance with Menzis can be cancelled.
If your registration is received by Menzis before 1 January, Menzis will cancel your old insurance. If we receive your notification later, then this is no longer possible. Then switching to Menzis is only possible if you cancelled your old health insurance yourself before 1 January.
Usually you can only cancel your insurance per 1 January. In some cases you can also cancel your insurance during the current year. This is possible in the following situations:

  • You are co-insured with someone on the policy but wish to have your own health insurance with another insurer.
  • If in connection with a change of employer you no longer have a right to an employer’s group scheme, but do wish to apply for an employer’s group scheme through your new employer with another healthcare insurer.
  • You do not agree with Menzis’ revised insurance terms and conditions. In the following situations you must cancel your insurance in the interim period:
  • You live in the Netherlands and are going to work abroad for a foreign employer.
  • You are emigrating abroad.
  • You live abroad and no longer work in the Netherlands.
No, you cannot switch or cancel your insurance if you have payment arrears.

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