I am moving within the Netherlands, how do I notify Menzis?
If all insured persons on your policy are moving to one address within the Netherlands, you do not have to notify us. You must inform the municipality in which you will be residing. The municipality will notify us.
- If a family member on your policy moves to another address within the Netherlands to study, you may choose to leave that member on your policy. You do not have to inform us.
- If the family member moves for a different reason, they must apply for their own healthcare policy. You can indicate this using My Menzis.
I am moving abroad but will continue to work in the Netherlands, what should I do?
You can remain insured with Menzis. Please notify us about your new address by contacting our customer service
. Let the service agent know that you will remain working in the Netherlands.
What do I need to do when I am moving abroad and will work abroad?
Can I change my term of payment?
You may choose to pay your premium per month, per quarter, per six months or per year. Depending on the choice, you may receivepay discount. You can change your term of payment online in ‘My Menzis or through the change form. Do you pay your premium through your employer or an intermediary? Then you cannot change your term of payment with us.
When does the change in my term of payment commence?
You pay per calendar year: the change will take place on the first day of the next year.
You pay per six months: the change commences on the first day of the following six months. You pay per quarter: the change commences on the first day of the following quarter.
May I change my payment method for the premium, excess and personal contribution?
Yes, you may choose between payment slip, digital bill or direct debit. This can be changed online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
How do I change the amount of my voluntary excess?
This can be changed online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
Your changes in your voluntary excess come into effect on 1 January of the following year.
When do I receive a new policy schedule?
Each year you will receive a new policy schedule. You will also receive a new policy schedule after
- changing your insurance
- adding a family member
- changing your excess
- splitting the policy
- changing from a collective contract
How do I report a deceased person?
We are sorry for your loss. Please contact our customer service
to inform us. We will need you to specify the policyholder number, date of birth, any group scheme number and the date of death.