1. I am moving within the Netherlands, must I pass that on?
If all insured persons on your policy document are moving to one address within the Netherlands, you do not have to pass on this information. You must pass on your new address to the municipality in which you will be residing. The municipality will pass this on to Menzis.
If a family member on your policy moves to another address within the Netherlands to study, you may choose to leave that member on your policy. You do not have to pass on a change of address.
If the family member moves for a different reason, then he or she must be insured by his or her own healthcare policy. You can indicate this throughMy Menzis, (‘Family member to own policy) or pass this on through the Customer Service: 088 222 40 40 (local rate)
2. I am moving abroad but will continue to work in the Netherlands, must I pass this on?
You can remain insured by Menzis. Do pass on your new address. This can be done throughthe change form or by telephone through Customer Service 088 222 40 40 (local rate). Always pass on that you will remain working in the Netherlands with this change.
3. I am moving abroad and will work abroad, must I pass this on?
Your health insurance in the Netherlands stops. You yourself must cancel your health insurance with us. This can be done through the change form (select for the subject ‘Other’), through an email or through a letter. Read what should be included in the letter. With this change, always pass on your new address.
4. I have a new postal address, telephone number or e-mail address, how do I pass that on?
You can pass on the change of address online through ‘My Menzis, through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
5. I would like to pay my premium, excess and personal contribution through another account.
You can change your account number. This can be done online through My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
Do you pay your premium to an intermediary? Then pass this change on to the intermediary as well
6. I would like my bills to be paid into another account.
A change in the account number for the payment of your claims can only be passed on in writing through the change form (Step 2).
7. How do I change my term of payment?
You may choose to pay your premium per month, per quarter, per six months or per year. Depending on the choice, you may receivepay discount. You can change your term of payment online in ‘My Menzis or through the change form. Do you pay your premium through your employer or an intermediary? Then you cannot change your term of payment with us.
8. When does the change in my term of payment commence?
You pay per calendar year: the change will take place on the first day of the next year.
You pay per six months: the change commences on the first day of the following six months. You pay per quarter: the change commences on the first day of the following quarter.
9. How do I change my insurance package?
You can pass on changes in your health insurance online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
Note: Changes are implemented from 1 January of the following year.
10. May I change my payment method for the premium, excess and personal contribution?
Yes, you may choose between payment slip, digital bill or direct debit. This can be changed online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
11. How do I change the amount of my voluntary excess?
This can be changed online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
Your changes in your voluntary excess come into effect on 1 January of the following year.
12. When do I receive a new policy schedule?
You receive a new policy schedule each year. There are a number of other times when you will also receive a new policy schedule:
- After changing your insurance.
- After adding a family member.
- After changing your excess.
- After splitting the policy.
- After changing from a collective contract.
13. I am going to an employer with a different collective insurance, how do I switch?
If your new employer offers you a collective insurance with another insurer, you may switch on the date that you start working. You only need to apply for your new insurance with the new insurer. Then you cancel your Menzis insurance. Make sure that you apply for your new insurance within 30 days following the start of your new employment.
If your old and your new employer has a group scheme with Menzis you can register with the new group scheme. This can be done through your new employer.
14. Must I pass on my *prison sentence in the Netherlands?
Yes, this can be done in writing through the change form(Step 9). Add an imprisonment statement from the judicial authorities here. You will remain registered as an insured party but you do not have to pay any premium. During your prison sentence in the Netherlands you will receive care from the Ministry of Justice.
15. Must I pass on my prison sentence abroad?
You are still a Dutch resident and thus also remain insured with Menzis. The premium, reimbursement and terms and conditions do not change. You can change insurance or insurer in the usual manner on 1 January of the following year. However, if you no longer want Dutch insurance, you may indicate this at the Social Insurance Bank. They will determine if you are still obliged to insure or not.
16. How do I pass on a death?
You can pass this on in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
Would you, if applicable, pass on a temporary contact address and a new account number to us? Always specify the policyholder number, date of birth, any group scheme number and the date of death.