your health insurance

You want to apply for a health insurance at Menzis. We are happy to welcome you! 
There are several ways to apply for a health insurance: 

• Do you want to arrange things yourself? Then apply for your insurance online. 
• Would you rather speak to an employee? Call with the Menzis SwitchCoach. 

A baby, congratulations! You can easily add your newborn to your insurance policy online using My Menzis.

In almost all cases you can apply for a Basic health insurance with Menzis. Only if you have an outstanding amount in the payment of the premium with your current healthcare insurer, it isn't possible to switch to Menzis.

Everybody who has Basic health insurance with Menzis is eligible for additional and dental insurance. Menzis does not select based on medical risk, age or other characteristics.

Your new insurance usually commences on 1 January of the following year.

If you are co-insured (are registered with someone else’s policy), you may choose to apply for your own insurance with Menzis throughout the year. For example, when you turn 18. In that case, your insurance commences on the first day of the following month.

• If all insured persons on your policy are moving to one address within the Netherlands, you do not have to notify us. You must inform the municipality in which you will be residing. The municipality will notify us.
• If a family member on your policy moves to another address within the Netherlands to study, you may choose to leave that member on your policy. You do not have to inform us. 
• If the family member moves for a different reason, they must apply for their own healthcare policy. You can indicate this using My Menzis.

You can remain insured with Menzis. Please notify us about your new address by contacting our customer service. Let the service agent know that you will remain working in the Netherlands.

In this case your health insurance in the Netherlands will stop. Please contact our customer service to cancel your health insurance. 

You may choose to pay your premium per month, per quarter, per six months or per year. Depending on the choice, you may receivepay discount. You can change your term of payment online in ‘My Menzis or through the change form. Do you pay your premium through your employer or an intermediary? Then you cannot change your term of payment with us.

You pay per calendar year: the change will take place on the first day of the next year.
You pay per six months: the change commences on the first day of the following six months. You pay per quarter: the change commences on the first day of the following quarter.

Yes, you may choose between payment slip, digital bill or direct debit. This can be changed online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).

This can be changed online in My Menzis, in writing through the change form or by telephone through Customer Service 088 222 40 40 (local rate).
Your changes in your voluntary excess come into effect on 1 January of the following year.

Each year you will receive a new policy schedule. You will also receive a new policy schedule after

• changing your insurance
• adding a family member
• changing your excess
• splitting the policy
• changing from a collective contract

We are sorry for your loss. Please contact our customer service to inform us. We will need you to specify the policyholder number, date of birth, any group scheme number and the date of death.

You can cancel your insurance per 1 January of the following year. The cancellation must be received by Menzis before 1 January. If you have a premium arrears, you cannot cancel. There are also situations when you may or must cancel during the current calendar year.
Look here at how your insurance with Menzis can be cancelled.

If your registration is received by Menzis before 1 January, Menzis will cancel your old insurance. If we receive your notification later, then this is no longer possible. Then switching to Menzis is only possible if you cancelled your old health insurance yourself before 1 January.

Usually you can only cancel your insurance per 1 January. In some cases you can also cancel your insurance during the current year. This is possible in the following situations:

• You are co-insured with someone on the policy but wish to have your own health insurance with another insurer.
• If in connection with a change of employer you no longer have a right to an employer’s group scheme, but do wish to apply for an employer’s group scheme through your new employer with another healthcare insurer.
• You do not agree with Menzis’ revised insurance terms and conditions. In the following situations you must cancel your insurance in the interim period:
• You live in the Netherlands and are going to work abroad for a foreign employer.
• You are emigrating abroad.
• You live abroad and no longer work in the Netherlands.

No, you cannot switch or cancel your insurance if you have payment arrears.